It doesn't get any better. Very thorough. Very personable. Family centered. Dedicated. Love this group!!
Dr Prigg is always correct when he assesses health situations. It's amazing to me how good of a Dr he is! Plus he is always courteous, cheerful and on time.
Wonderful GROUP. EXCELLENT PATIENT CARE.
Dr. Raffel seems quite competent and is very friendly and seems to listen well. Unfortunately The same cannot be said of the staff at the front desk and the referral desk. They got my ordered wrong, scheduled the appointment wrong and never called me back when I tried to reschedule per doctors orders. To detail my experience, I went in for my first visit suffering from Gaul stones and several other issues. Dr R. ordered the appropriate scans, blood work and a follow up 3 days later but the referral desk made a total hash of it making the scan appointment for a full week later when one was available the next day. When I called back to fix It they never called back. The doctor to his credit did call back after hours and told me the referral desk messed up and told me to start fasting for the scan the next day and to call back first thing in the morning to reschedule for a same day appointment(which wouldn't be a problem because these scans are very common.). So I did as he suggested but they didn't answer the phone and never returned my call. They left me fasting and waiting for two and a half hours after several hours when I called back at and spoke with the people at the front desk I was told " of course she hasn't called back she is very busy with sick people" and that I should be patient. I tried to explain that I was told to call to get a same day appointment and that i was fasting I was told to call around and make the appointments myself. I wasn't given the correct codes or any guidance on who to call. By the time I got done calling around it was 1 pm and I had missed any same day appointments so I made an appointment for the next day. Unfortunately since I wasn't given the correct info and the referral desk NEVER called back I scheduled the wrong scans and couldn't get the appointment done at all. Currently I have lost faith in their ability to competently provide healthcare and have had to try to treat my condition myself while I try to find a new doctor. This is really disgusting and disappointing a huge waist of time and in the end I would have been better off going to a walk in clinic. I guess that's why they are accepting new patients.
I took my wife for a meet and greet with Dr Raffel and had a very good experience. He is going to be her new Dr.
Wagner Prigg Family Medicine is a US Doctor based in Lewes, Delaware. Wagner Prigg Family Medicine is located at 16529 Coastal Hwy, Lewes, DE 19958, USA.
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